Connecticut Cremation

Connolly & Taylor Funeral Directors in Martinez, California, is very fortunate to have Les Mills in its employ, however, for he has created a dignified, respectful way of delivering an urn to a family.

Mills has worked in the funeral business on and off since he was in junior high school, and has worked for Connolly & Taylor since January 19999. He has dealt with his own losses, giving him a clearer perception of how family members feel about what is going on around them. Thus, he treats every family as if it were his own family. He begins ahead of time by explaining to the families he serves just what takes place during the cremation process, and prepares them for how small the urn will be and why.

This is important to the urn-selection process, as well, because families already expect urns to be small and do not panic when they enter the selection room. After the actual cremation, and when the urn is ready for the family to pick up,

Mills calls the family and sets a time for them to come to the funeral home. Meanwhile, he takes the urn and places it in a green-velvet bag with a gold tie. Regardless of how much he explains to families, he feels it is not proper to deliver the urn uncovered. He also prepares a visitation room for the family’s arrival by turning down the light, playing soft music, and making sure that plenty of comfortable chairs are available in which the family can relax. He also includes a bud vase with a personal not of sympathy.

When the family arrives, Mills invites them into the visitation room. He chats with the family for a while, and again explains to the family what they will receive. When the family is ready, he excuses himself to get the urn. He then slowly- with much ceremony- presents the urn to the family.

This is far less intimidating to the family receiving the container holding the cremated remains of a treasured love one, and this simple gesture of sensitivity and respect proves invaluable to families. Some families choose direct cremation with no services, even when the deceased is a veteran, and therefore entitled to a flag and its presentation to the next-of-kin. In this circumstance, Mills follows the same ceremonial presentation, but after delivering the urn to the family, he himself presents the flag to the next-of-kin as Taps plays.

Again, this simple gesture of respect means a great deal to families. Mills has been called upon at staff meetings for the area’s four locations to talk about this special service he provides, in the hope that all funeral directors will adopt this custom. Because of this, several directors have started presenting urns in ceremonial presentations of their own creation, and the response has been impressive.

Family members feel they have been treated with respect and, in return, they tell other families about their experience. Think about this word-of-mouth recommendation: when it comes to choosing a funeral home for your loved one, would you rather never been to or heard of from a phone book, or will you remember your cousin telling you about “that man” at Connolly and Taylor-who presented her with his flag-and choose that funeral home.

It is important to show compassion when a family experiences a loss, but it is even more important to treat a family with kindness and respect when you present that small “box” holding their loved ones “lifetime.” All funeral directors should take the initiative and follow the example that Les Mills has set by taking the time to treat every family as if it was their own. By doing so, they will find that it makes a big difference in word-of-mouth referrals from families previously served by the funeral home.

It also allows the funeral director in charge to realize that he or she has gone above-and-beyond in their calling of caring for bereaved family members, a feeling that all committed funeral staff members consider an honor.

Please feel free to contact Cremation Options if you have any further questions or concerns in respect to this article, direct cremation, cremation services, or cremation costs.

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